Refund Policy
Last updated: October 2026
At SSDStorm, customer satisfaction is important to us. We offer a 14-day cancellation period and provide appropriate solutions for faulty, damaged or incorrect products.
1. Returns and 14-Day Cancellation Policy
Customers may cancel their purchase within 14 days of receiving their order without providing a reason. Once cancellation has been communicated, customers have a further 14 days to return the product.
Please contact us through our Contact Us page for return instructions and the appropriate return address.
Returned products should include all accessories and, where possible, their original packaging. Refund deductions may apply where permitted by law if handling beyond what is necessary to inspect the product reduces its value.
2. Return Shipping Costs
SSDStorm does not provide prepaid return shipping labels as standard.
Customers are responsible for arranging and paying for change-of-mind returns. We recommend using a tracked delivery service and retaining proof of postage.
For faulty, damaged or incorrect products, SSDStorm will cover reasonable return shipping costs where legally required.
3. Faulty, Damaged or Incorrect Products
If your product arrives damaged, faulty or different from your order, please contact us as soon as possible.
Provide your order number, a description of the issue and supporting photographs or videos where available.
Depending on the circumstances and applicable consumer rights, we may arrange a repair, replacement, partial refund or full refund.
4. Refund Processing
Refunds are issued to the original payment method.
For eligible change-of-mind cancellations, refunds include the product price and applicable standard original delivery charges.
Refunds will be processed within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever occurs first.
5. Lost or Missing Orders
If your order has not arrived within the expected delivery period, please contact us.
We will investigate the delivery status and arrange an appropriate resolution, including a replacement or refund where required.
6. Customs and Import Charges
Customers are responsible for applicable customs charges, import duties and local taxes unless otherwise stated at checkout or required by law. Please check your local customs charges before ordering.
7. Consumer Rights
Nothing in this policy limits or excludes your statutory consumer rights.
UK customers retain their rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Customers outside the UK retain any mandatory consumer protections applicable to their purchases.
8. Contact Us
For return requests, refunds or order-related enquiries, please contact SSDStorm through our Contact Us page, providing your order number and relevant details.